1. Booking and Payment Policy
• All bookings must be made in advance via phone, email, our website, or Viator
TripAdvisor.
• Full payment is required to confirm your tour reservations.
• For charter bookings, a deposit is required to secure the reservation, with the
remaining balance due no later than seven (7) days before the charter date.
• Refunds may take 5-14 business days to process, depending on your debit/credit card
issuer and the merchant.
2. Tour Inclusions
• Tours include boat transportation, snorkeling equipment, complimentary snacks,
water, and soft drinks, as outlined in the package description.
• Half-day or Full-day Charters must be pre-arranged.
3. Safety and Conduct
• All participants must follow safety instructions provided by the captain and crew.
• Life jackets are provided and must be worn during snorkeling or as directed by the
crew.
• Island Tours Connections reserves the right to refuse service to any individual whose
behavior is disruptive, unsafe, or poses a risk to others.
4. Liability
• Participants join tours and private charters at their own risk. Island Tours Connections
will not be held responsible for any injuries, death, loss, or damage to personal
property during the tour.
• It is the Participant’s responsibility to ensure they are physically fit for snorkeling,
swimming, or any other activities included in the tour.
• The Participant unconditionally and irrevocably releases, waives, indemnifies,
discharges and holds harmless Island Tours Connections Ltd., or any of its
subsidiaries, agents, employees, representatives, from all liabilities, claims, demands,
suits, actions, causes of action whatsoever for cancellations or rescheduling due to
weather or any other unforeseen circumstances beyond its control.
• Please see the Voluntary Assumption of Risk, Release and Liability Waivers.
5. Children and Minors
• Children must be accompanied by an adult.
• The minimum age for participation is 4 years old.
• No infants allowed.
6. Weather and Environmental Conditions
• Tours are subject to weather and sea conditions. Island Tours Connections reserves
the right to modify or cancel the tour itinerary for safety reasons.
• Refunds or reschedules will be provided in the event of cancellations due to weather.
7. Property Damage
• Participants will be held responsible for any intentional or reckless damage to the boat
or equipment.
8. Photography and Media
• Island Tours Connections may take photos or videos during tours for promotional
purposes. By participating, you consent to the use of such media unless you notify us
otherwise in writing.
9. Accessibility
• Not wheelchair accessible.
• Near public transportation (jitney/taxi)
• Ages 4+
10. Physical Restrictions
Our tours are exciting and high-energy experiences. For safety reason, these tours are not
suitable for:
• Pregnant women
• Children under the age of four (4) years
• Individuals with back, neck, heart, any other pre-existing conditions
• Individuals with severe health or mobility conditions
11. Agreement
• By booking a tour with Island Tours Connections, you agree to these terms and
conditions.